Help

Post by **Eagle** » Tue Oct 17, 2006 7:25 pm

Got a mate's pc

The problem with it is that the mouse keeps freezing.

OS is Win XP Pro
Mouse is a PS/2 Optical mouse.

The mouse is "on" as it lights up but it just doesn't move the pointer.

Tried another PS/2 mouse and that doesn't work either.

Tried a USB mouse and that works OK

Tried the PS/2 mouse in another machine and it works fine.

So
possible causes?

1. Windows error - possible re-install?
2. Board fault?
3 Other?

Post by **Nellyboy** » Tue Oct 17, 2006 8:46 pm

Perhaps an install of the mouse drivers from the manufacturers would sort it?

Post by **Richie** » Tue Oct 17, 2006 8:58 pm

I would suggest the PS/2 port it gubbed (or something to do with the PS/2 port) as you say all the mice work fine in every other machine and port bar the PS/2....

Post by **Jase** » Tue Oct 17, 2006 9:20 pm

Have you tried ried the same mouse with a PS2 - USB convertor?

Post by **Claw** » Tue Oct 17, 2006 9:58 pm

Are you sure that it is the mouse that is freezing and not windows or the PC? (Do keys such as Alt-F, Start Button on keybord, etc, still work?)

"It keeps freezing" - does that mean it will work periodically?

Is there a pointer on the screen when it freezes?

Some optical mice are more sensitive to red or black mouse mats than others are.

Have you checked the event viewer? (right-click My Computer > Manage > Event Viewer > Application and System - Errors reported?)

If the mouse simply doesn't work full stop in that machine and you don't know if it has ever worked, is the PS/2 port enabled in the BIOS?

What model mouse is it?

Anti-virus up to date?

If the above seems like too much work to investigate then Jase's suggestion of the USB>PS/2 adapter is the best and simplest solution - however it would be wise to isolate the fault.

Post by **Eagle** » Wed Oct 18, 2006 1:24 pm

Are you sure that it is the mouse that is freezing and not windows or the PC? (Do keys such as Alt-F, Start Button on keybord, etc, still work?)

Keyboard still works fine and can navigate the computer using keyboard (though it is difficult)

"It keeps freezing" - does that mean it will work periodically?

occasionaly on start-up the mouse will work for a minute or two before freezing

Is there a pointer on the screen when it freezes?

yes, right in the middle

Some optical mice are more sensitive to red or black mouse mats than others are.

no mouse mat used, however tested with different ones and no change

Have you checked the event viewer? (right-click My Computer > Manage > Event Viewer > Application and System - Errors reported?)

no errors reported

If the mouse simply doesn't work full stop in that machine and you don't know if it has ever worked, is the PS/2 port enabled in the BIOS?

Mouse has been working fine until a few days ago

What model mouse is it?

just a cheap "no name" mouse but it does work ok in another machine

Anti-virus up to date?

yes

If the above seems like too much work to investigate then Jase's suggestion of the USB>PS/2 adapter is the best and simplest solution - however it would be wise to isolate the fault.

will try one of these but need to get one first

Post by **Claw** » Thu Oct 19, 2006 12:20 am

Should've mentioned this in the previous post... does device manager tell you anything? While there have you tried uninstalling all the drivers? (Those hidden also) Safe mode may be the cleanest way of doing this.

If you do decide to do this in Safe Mode, while reseting just check to see if Plug 'n' Play is enabled in the BIOS. (If you haven't already)

Is it an old'ish motherboard? Sometimes the PS/2 port itself can become 'worn' and you can often get away with just inserting the mouse connector into the port and giving it a slight and gentle twist - just to ensure a good connection.

Is there a graphics tablet of sorts in use? It happened to me once that the mouse pointer wouldn't go anywhere because I hadn't realised that I had left the pen on the tablet.

As this has only happened in the past few days, has anything been changed in the PC? (New cards, software, etc.)

Post by **Dangerous Bob** » Thu Oct 19, 2006 8:46 am

I would have thought that the mouse pointer stopping right in the middle of the screen would give a clue....

no idea what it means though, sounds familiar..

Post by **Dangerous Bob** » Thu Oct 19, 2006 9:00 am

Just try this a mo....

Not a solutionbut, If you go to Control Panel, mouse, and put on the cursor trail, can you see your mouse, even after it's original cursor freezes on screen?

I've done some searches on google and found two recurring solutions:

1. It seems that an updated NVIDIA Graphics driver has caused this to happen to many people. I updated mine months ago, but have rolled it back anyway, and since my last reboot, no problems yet.

2. One other person suggested going into device manager and just uninstalling your mouse AND keyboard, directly connecting another mouse to the USB and then rebooting and letting it reinstall automatically.
Then try taking the USB one out and replacing the PS2

Post by **Hippy** » Thu Oct 19, 2006 9:26 am

Why not just get down to pc world and buy a Â£3 usb mouse?

Post by **Eagle** » Thu Oct 19, 2006 11:14 am

Hippy wrote: Why not just get down to pc world and buy a Â£3 usb mouse?

Already done that, problem solved.

Post by **Claw** » Thu Oct 19, 2006 6:48 pm

Eagle wrote: Already done that, problem solved.

USB>PS/2 Adapter would have been cheaper though.

Post by **Eagle** » Thu Oct 19, 2006 9:23 pm

Claw wrote: USB>PS/2 Adapter would have been cheaper though.

I already have one of those, what I needed was a PS/2>USB Adaptor and they aren't as easy to find.

Sure plenty of places online sell em but I wanted a quick fix, leave me alone now , jobbie, so a USB mouse from PCWorld was ideal

Post by **Claw** » Thu Oct 19, 2006 10:31 pm

Eagle wrote: I already have one of those, what I needed was a PS/2>USB Adaptor and they aren't as easy to find.

Sure plenty of places online sell em but I wanted a quick fix, leave me alone now , jobbie, so a USB mouse from PCWorld was ideal

You only use a PS/2>USB Adapter if the mouse is USB and you want to connect it to a PS/2 port - and for this the mouse needs to be chipped for it. I thought you said the mouse was PS/2 - sorry.

What's a "jobbie"?

Post by **Jase** » Fri Oct 20, 2006 9:07 am

Claw wrote: What's a "jobbie"?

In the context used by Eagle it's a "Why dont you take you broke ass PC and leave me alone and sort out your own sodding mouse problem as I've more important things to do than spend my entire evening fixing your old crappy PC" type jobbie

I get those sort of jobbies every few weeks